Microsoft Dynamics 365 CRM (Customer Relationship Management),is a 360°Customer Management Software oriented. Microsoft Dynamics CRM is the right solution for any company, because it helps to better manage and reduce costs, with your customers.
Microsoft Dynamics 365 offers solutions in all markets , to allow in Your Organization to consolidate old customers and acquire new ones.
Platform covers:Sales, Support ,Digital Marketing, Social Marketing and Big Data.
Microsoft Social Engagement
Today social networks are a privileged channel of communication not only for young people, but also for companies. They offer, new opportunities for marketing strategies business, just think of the emergence of business information.
When users interact on social networks, generate information. Companies, as well, can come into direct contact with their customers, fidelizzandoli, through the publication of a brand, a product, a service, selecting a target audience with precision. The opinions in social networks can facilitate customer experiences, providing the resonance of the messages and highlighting trends that have an impact on your brand.
With Microsoft Social Listening opinions are transformed into opportunities, maintaining relationships with customers.
Is possible thanks to the integration into your CRM solution, or as a standalone solution, use the power of social networks on the web in 19 languages, and monitor the opinions in six languages.
Microsoft Social Engagement platform allows you to analyze the sentiment of your customers by analyzing the post inside the social network. The internal engine platform establishes quickly if they are positive, negative or neutral. Social Engagement allows you to analyze the trend day after day and then be able to formulate your posts and your sales strategies in the best way.
Integrate social data to your Dynamics CRM 365
Integrate social data to your Microsoft Dynamics 365 CRM application. Hook the social data, it allows you to interact with the “Customer Evolution” and you can easily create Leads, opportunities, identify the client happy and unhappy with their dialogue and to boost your brand reputation.