WHAT IS CRM 4 FASHION?
Fashion world is a fascinating but complex, characterized by a series of processes, ranging from the seasonal collections, an accelerated life cycle of products, multi-channel up to internationalization.
The expansion of various business, especially internationally, today requires a creation of advanced IT infrastructure, based on high-tech systems such as Microsoft Dynamics CRM (Customer Relationship Management). A software, which is the world's leading customer management 360 .SB Soft, Microsoft Dynamics CRM partner, in the years has gained a lot of experience in projects for the world of Fashion & Luxury, thanks to international projects for large fashion customer. CRM 4 FASHION, was born, has a solution that focuses on communication processes and customer satisfaction Customer Luxury, streamlining processes with stores and multi-channel marketing communications.
CRM4Fashion Solution can help you with:
• Unique Login Portal:Unique Login Portal: A unique portal interface for all your portals: E-Commerce, Institutional Portal, House Organ, Ecommerce Mobile Application and more. The portal is developed in API Rest technology, this allows easy interfacing with all types of mobile technologies and not..
•POS Interaction: The interface with the application that manages POS and retail. A powerful interface in real-time that can work with millions of customer master data and products without reducing performance. It is also already prepared to work multi-country thanks to the dozens of projects Fashion made for the biggest fashion brands.
• Automated Workflow: A workflow engine dedicated to the world of fashion to automate a number of processes between sales associates and customers, such as Thank you notes, Birthday Card and Welcome Email.
• Social Login: Ability to interface more Social to increase the number of profiling in your database. Thanks to our system Social Login, our customers’ enrollments have increased of 35% in the first year. Our system has already set up to interface with Facebook, Twitter, LinkedIn, Weibo, Vkontakte, Pinterest, Google+ and many more
•Tablet Application: We have created a mobile application for all platforms Mobile best known (iOS, Android and Windows) to increase the efficiency of the Client Associate in store for interfacing and collect information about your customers.
• Business Intelligence: We made a series of charts and dashboard dedicated to the world of fashion that allows immediately to have a trend clear vision of business. All manage the dashboard Drill-Through the data and subject to change profiling data exposed..
• Multichannel Marketing : CRM4Fashion platform, using the PowerAddon Marketing Hub. Our Multichannel platform allows you to manage Email Marketing Campaigns, SMS Campaigns, Campaigns Survey Thanks to Google Analytics certification, our platform allows to profile and track traffic of client and to create a Customer Journey define according to your actions.
• Social One-To-One: This solution allows you to read the posts of customers and analyze sentiment.In addition there is the possibility of engagement one-to-one and to respond to a negative or positive post directly from the application.